Delivery is FREE within Mainland UK, Highlands, Offshore Islands and Northern Ireland.
For our International Delivery information, please click to our International page.
We think that you shouldn't have to worry about your goods reaching you, and that delivery should be as convenient and as easy as possible. For that reason we use DPD, Royal Mail and other experienced couriers to enable us to get your goods to you via a method that suits you best.
For your convenience you can choose any delivery address, be it at work, home, a neighbour or somewhere else. All we ask is that your billing address matches your registered card details (otherwise payment won’t pass our checkout security checks). Most parcels require a signature, unless specified otherwise when ordering.*
When your order has been dispatched, we will send you an email informing you of the delivery method and a tracking number if applicable. If you are not around when the courier attempts delivery then they will leave a card informing they called. If you would like the package left at the local post office after an unsuccessful attempted delivery, then please state this on the delivery instructions at checkout, and our couriers will do their best to accommodate.
In most cases delivery will be on Monday – Friday between 9am and 9pm. If we dispatch your parcel using Royal Mail, a Saturday delivery may also be attempted. Please select your location below to see the relevant delivery costs:
UK Mainland UK Highlands, Offshore Islands and Northern Ireland UK Channel Islands
UK Mainland, Highlands, Offshore Islands and Northern Ireland
Delivery is FREE for orders within Mainland UK, Highlands, Offshore Islands and Northern Ireland. Delivery is free as per our standard service. If you require express 24 hour delivery, please call our sales team on 08452 702 011 to place your order (24 hour delivery is charged at £6.95 and not all items may be available for this service).
Please allow up to 7 working days for delivery, although most parcels will arrive within 1-2 days.
UK Channel Islands
Orders delivered to the Channel Islands are eligible for VAT FREE sales and when totaling over £150.00 (Excluding VAT) will be delivered FREE of charge. Orders under £150.00 will be charged £5.95 delivery.**
* Please note that if opting to receive your parcel without a signature (requesting it to be left round back of house, or in a porch etc) ActivInstinct does not accept liability for any parcels which have been delivered but go missing. Our excellent customer service team will of course help investigate with the courier as to the parcel whereabouts, normally resolving the matter very quickly. ** Some of the items we sell are heavy or bulky and may carry a delivery surcharge. If an additional charge is payable, one of our Customer Service agents will contact you to take payment and arrange delivery. The item description will explain fully any additional charges if applicable.